Question 1

How do I find my ring size?

Accepted Answer

1. Take a thin strip of paper or string and wrap it around the base of your finger. Make sure the measurement can slide through your knuckle if you know it is on the larger side.
 
2. Mark the point where the paper strip or string first overlaps with a pen.

3. Measure the length between the marked point and the end of the paper strip or string on a ruler in millimetre (MM).
 
4. Repeat steps 1-3 for two to three times for accuracy of measurement.
 
Note: Since your finger size varies with your temperature, it is recommended to take your ring size measurement in the afternoon.
 
Check on "Find my ring size" >

Question 2

How long does it take to receive my order?

Accepted Answer

It generally takes around 4-6 weeks to hand craft your customized piece. The delivery time will vary depending on your delivery address. Local delivery to a Hong Kong address will be within 3 days after the product is ready. You will receive an email with tracking code regarding the product's shipping status.

Question 3

How to place an order?

Accepted Answer

Simply choose your ring size and add the product to your shopping cart. You can pay via Payme and FPS, and we will soon accept payment via Visa, Mastercard, American Express, Union Pay and JCB. We also accept orders on Instagram through direct messages. Once we confirm your payment, we will proceed with your order and share tracking number once it is available.

Question 4

Do you have a physical shop?

Accepted Answer

We have an office in Hung Hom and you are welcome to schedule an appointment for viewing and trying on the products. Please contact us at el.sereno.jewellery@gmail.com to schedule a time slot.

Question 5

Do you ship internationally?

Accepted Answer

We only ship to addresses based in Hong Kong currently, but it is our hope to start shipping internationally soon!

Question 6

What are the available payment methods?

Accepted Answer

We only accept payment via Payme and FPS currently, but we will soon accept payment via Visa, Mastercard, American Express, Union Pay and JCB.

Question 7

Do you accept return and refund?

Accepted Answer

Please understand that our pieces are made to order based on your selected gold type and ring size, hence we do not accept return and refund unless it is defective in nature.

Frequently asked questions